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Bakeware |
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Barware |
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Cookbooks |
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Cook's Tools |
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Cookware |
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Cutlery |
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Dinnerware & Tabletop |
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Furnishings |
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Home Keeping |
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Kids |
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Outdoor Living & Grilling |
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Pot Racks |
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Speciality Food |
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Storage & Organization |
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Tableware |
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Our most frequently asked questions: Shopping InformationGift CertificatesShipping InfoReturn PolicySecurity InformationPrice Matching
Shopping Information
| | What forms of payment are accepted for online purchases? | We accept Visa, MasterCard,Amex and Discover credit cards. We also acccept Paypal.
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| | How do I know if something I purchased is on back order? | | In the detailed product page the item will be designated as "Out of Stock." If for some reason an item becomes "Out of Stock" before the website is updated, you will be sent an email to notify you of the situation. |
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| | What does "Special Order" mean? | | If a product is a special order, it could take anywhere from 2-4 weeks for us to receive the item plus another several days for shipping, based on your shipping method. |
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| | What does "Drop Shipped" mean? | | If a product is a drop shipped, it will be sent directly from the manufacturer and could take 1-2 weeks to receive. If your order has one drop shipped item and the others are not, you may receive two separate packages. |
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| | Will Just Chef It confirm my online order? | | We automatically send you an e-mail confirmation of your order, usually within an hour of when your order was placed. |
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| | What if I have a question about a product? | | Please email our customer service department at Service@JustChefit.com with your product question. We will respond to you as quickly as possible. Depending on what product you are asking about we may need extra time to research the answer and respond to you. |
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| | What if I see something in the store but not online? | | Just call our store at (877) 243-3424 and we will process the order over the phone. |
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| | How is sales tax calculated? | | 8.75% Sales tax on the merchandise total is charged to items shipped to Illinois. |
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| | How can I make a change or cancel my order? | | To make a change or cancel your order, please contact customer service at (877) 243-3424. |
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Gift Certificates | | Q: | What shipping charges apply to gift certificates? | | A: | There is no shipping charge unless you opt for rush delivery. | | Back to Top | | | Q: | Can I purchase gift cards online? | | A: | Gift cards are available for purchase on the website under the “gift card” tab. | | Back to Top | | | Q: | Where can I redeem my gift card or merchandise credit card? | | A: | Gift cards can be redeemed at our store and online.
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Shipping Info | | Q: | What shipping options are available? | | A: | Standard Shipping
Most purchases are shipped from our store in Illinois, to arrive within 2 – 5 business days from receipt of your order for in stock items. Rush Shipping
For an additional charge (see chart below) we can expedite delivery to most destinations. We regret that this service is not available for some oversize items, items shipped directly from our supplier (drop shipments), and items shipped outside the contiguous 48 states. Special conditions sometimes apply to the delivery of oversize items or merchandise shipped directly from the supplier. We will notify you if these charges apply to confim your order. | | Back to Top | | | Q: | How are delivery charges calculated? | | A: | Our shipping charges are based on the merchandise total before tax of each delivery address, as follows:Standard Shipping Rates | Order Total (excludes tax) | 
| | 3 Day Select (3 bus. days) | 2 Day Air (2 bus. day) | Next Day Air (Next bus. day) | $0 - $48.99 | 
| $4.95 | $12.95 | $19.95 | $29.95 | $49.00 - $199.99 | 
| Free | $17.95 | $27.95 | $39.95 | $200.00 - $349.99 | 
| Free | $24.95 | $34.95 | $49.95 | $350.00 - and up | 
| Free | $29.95 | $39.95 | $59.95 |
Shipping Options | Method | Cost | Order Arrival | Standard/48 States | See Chart Above | 2 - 5 Business Days | * Alaska & Hawaii | $0 - $48.99 = $9.95 $49.00 - 199.99 =$14.95
$200.00 - $349.99 = $19.95 $350 and up = $29.95 | 3 - 10 Business Days | * U.S. Territories | $0 - $48.99 = $9.95 $49.00 - 199.99 = $14.95
$200.00 - $349.99 = $19.95 $350 and up = $29.95 | 10 to 15 Calendar Days |
| | Back to Top | | | Q: | Can orders be shipped to foreign countries? | | A: | At present, we are unable to ship to destinations outside the Continental U.S. and the U.S. territories. | | Back to Top | | | Q: | Can I place an order from a foreign country? | | A: | To place an order from a foreign country for delivery within the United States, please call customer service at (877) 243-3424
| | Back to Top | | | Q: | Will you hold the order and ship it at a later date? | | A: | We regret that online orders cannot be held for later shipment. We can, however, delay shipment if the order is placed through our store. Please call (877) 243-3424 during normal operating hours and a sales associate will be happy to complete your order. | | Back to Top | |
Return Policy | | Q: | What is the return policy for Just Chef It? | | A: | If for any reason you are not happy with your purchase, you will have up to 30 days to return it to us. Merchandise must be returned unused and in the original packaging. Full credit will not be given for items returned after 30 days, or if the items returned are not in new saleable condition. Please include a copy of your packing slip or your online order receipt with your return. Send all returns back via UPS or insured mail for your protection. Your credit card will be credited within 10 business days of our receipt of the return.
Send all returns to:
Attn. Returns
Just Chef It.com
8 S. Northwest Hwy.
Park Ridge, IL 60068
Refused deliveries that qualified for free shipping will be refunded the purchase price less shipping cost. | | Back to Top |
Security Information | | Q: | Is the credit card information I submit secure? | | A: | Yes, every step of the online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable should anyone attempt to intercept it. | | Back to Top | | | Q: | What is the credit card verification number? | | A: | This number provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover, it is the last three digits printed on the back of the card. | | Back to Top | | | Q: | Will Just Chef It sell or rent my email address information to other companies? | | A: | No, the information you provide will be used only by us and never given to anyone else. | | Back to Top |
Price Matching | | Q: | Will you beat a better price I find online or in an advertisement? | | A: | Yes! We will beat any price you find in any print advertisement or on any website. Either mail a copy of the ad to our mailing address on the contact page or email us a link to the website with a better price. We will email you back with a better price guaranteed! Offer valid only on identical products and offer is valid for one day only (24 hours from the time we send you the email). We also take into account shipping charges, some things may be cheaper on a competitors site, however, they may charge more for shipping. | | Back to Top |
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